FAQ

  • Account

  • Buyer

  • Seller

  • How fast are my orders processed?

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    Orders will typically appear on your account within 30 minutes. If you do not see your order after 30 minutes, please contact Customer Service.

    How do I know if a book is in stock ?

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    You can upload a want-list, and all available books will show in quantity and condition. Just select the items needed. Or, there is an ISBN search bar at the top of the application page if you just need a few items.

    How do we initiate a return ?

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    Simply find the order on your order page. Click on the word “Returned”, a pop-up window will show up asking for the reason for the return. Simply select reason and ok, the seller will get a notification for the return. At that point they will approve or deny.

    How quickly are refunds processed?

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    Approved refunds requiring a return will be processed once the return is delivered. If a return is not necessary, the refund is issued immediately.

    How often do statements process ?

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    Currently, statements are processed on the 1st and 15th of the month.