How quickly can I start using Direct?
Once terms are agreed to, we will get your account set up and ready for use by the next business day. A notification will be sent to your email address as soon as the new account is created with a link to set up your account password.
Why ACH ?
ACH provides faster processing than paper checks by eliminating physical handling. ACH provides more economical processing than credit cards, which may carry convenience fees and finance charges.
What is our commission rate ?
Commission is for sellers is 12%. Currently there are no fees for buyers.
Can I add multiple users ?
Yes, simply contact Customer Service with your request for additional users. Or, you can add it on your own in the account management page.
Can I edit my own account ?
You can make changes to your users and contact information, or you can contact Customer Service and they will make the changes for you.
How do I…?
Our Customer Service staff is standing by to help you with any site functions. Contact us and we’ll be happy to give you a tutorial!
How fast are my orders processed?
Orders will typically appear on your account within 30 minutes. If you do not see your order after 30 minutes, please contact Customer Service.
How do I know if a book is in stock ?
You can upload a want-list, and all available books will show in quantity and condition. Just select the items needed. Or, there is an ISBN search bar at the top of the application page if you just need a few items.
How do we initiate a return ?
Simply find the order on your order page. Click on the word “Returned”, a pop-up window will show up asking for the reason for the return. Simply select reason and ok, the seller will get a notification for the return. At that point they will approve or deny.
How quickly are refunds processed?
Approved refunds requiring a return will be processed once the return is delivered. If a return is not necessary, the refund is issued immediately.
How often do statements process ?
Currently, statements are processed on the 1st and 15th of the month.