How quickly can I start using Direct?
Once terms are agreed to, we will get your account set up and ready for use by the next business day. A notification will be sent to your email address as soon as the new account is created with a link to set up your account password.
Why ACH ?
ACH provides faster processing than paper checks by eliminating physical handling. ACH provides more economical processing than credit cards, which may carry convenience fees and finance charges.
What is our commission rate ?
Commission is for sellers is 12%. Currently there are no fees for buyers.
Can I add multiple users ?
Yes, simply contact Customer Service with your request for additional users. Or, you can add it on your own in the account management page.
Can I edit my own account ?
You can make changes to your users and contact information, or you can contact Customer Service and they will make the changes for you.
How do I…?
Our Customer Service staff is standing by to help you with any site functions. Contact us and we’ll be happy to give you a tutorial!
How fast are my orders processed?
Orders will typically appear on your account within 30 minutes. If you do not see your order after 30 minutes, please contact Customer Service.
How do I know if a book is in stock ?
You can upload a want-list, and all available books will show in quantity and condition. Just select the items needed. Or, there is an ISBN search bar at the top of the application page if you just need a few items.
How do we initiate a return ?
Simply find the order on your order page. Click on the word “Returned”, a pop-up window will show up asking for the reason for the return. Simply select reason and ok, the seller will get a notification for the return. At that point they will approve or deny.
How do Buyer Missed and Active Opportunities work ?
On your Buyer dashboard, there are two sections to help you find the books you need. First, let’s look at “Missed Opportunities”:
These are books currently on your most recent active wantlist that one or more sellers have in stock. You can see your Max Price as well as the seller’s currently listing Price. When you click the Match button, your max price will be raised to the seller’s price; you can then choose to process the wantlist (buy the item) now, or later. The price change will last 24 hours, so you can match multiple prices before processing your list. If more than 5 items would be present in this section, you can click See More to view the rest.
This section shows items with temporary price reductions. If a seller has lowered their price to meet (or come close) to your buying price, you’ll see the item listed here. You’ll also see how long you have left before that price is no longer available.
1. If the Match button is greyed out, it means the seller has lowered their asking price to match your max price and you can process your wantlist to buy the item.
How quickly are refunds processed?
Approved refunds requiring a return will be processed once the return is delivered. If a return is not necessary, the refund is issued immediately.
How often do statements process ?
Currently, statements are processed on the 1st and 15th of the month.
How do Seller Missed Opportunities work ?
On your Seller Dashboard, you may have noticed a section titled “Missed Opportunities.” This window shows items you are close to selling; some are only a click away!
Every EAN on this list is already active in your inventory, with your current price listed under the Price column. They are also on at least one buyer’s wantlist, and that buyer’s price is listed under Max price. The items are organized by how closely the two prices align, with the smallest percentage difference at the top of the list.
1. The Match button is only active when the item in question is on a buyer’s “Auto-Buy” wantlist. If you Match an item’s price, an order will automatically be created for the Max price (by lowering your asking price).
2. Clicking Reduce will lower your asking price to a buyer’s Max price. The order will not automatically be created, but the buyer will have 24 hours to process it.
3. You can also use the Lower Price button to try and meet the buyer in the middle. Lowering a price will notify the buyer that the item’s price has changed and they will be given an opportunity to raise their max price.